The article argues that Explainable AI (XAI) is a critical design challenge for UX professionals, not solely a technical one for data scientists, emphasizing its role in building user trust. It demystifies core XAI concepts like feature importance and counterfactuals, explaining how these methods answer the 'Why?' behind AI decisions and provide user agency. The piece then translates these concepts into actionable design patterns, such as 'Because' statements and 'What-If' interactives, offering concrete implementation examples. It also highlights XAI's crucial role in addressing ethical implications like algorithmic bias and introduces UX research methods—mental model interviews and AI journey mapping—to identify what and how to explain effectively. Finally, it advocates for a 'Goldilocks Zone' of explanation using progressive disclosure to avoid cognitive overload.



