This article deeply explores the multi-turn dialogue mechanism in AI Agents, emphasizing its critical role in solving complex tasks, distinguishing it from traditional single-turn Q&A. The article first vividly illustrates the synergistic operation of the four core modules of multi-turn dialogue through a coffee ordering scenario: Natural Language Understanding (NLU), Dialogue State Tracking (DST), Dialogue Management (DM), and Natural Language Generation (NLG). Subsequently, the article directly points out the four common 'fundamental errors' in AI multi-turn dialogue: 'cannot remember,' 'misunderstanding,' 'illogical follow-up questions,' and 'superfluous responses.' To address these pain points, the article provides actionable optimization paths from three aspects: 'technical optimization, process design, and data refinement,' including expanding memory range, integrating large language models to enhance understanding, designing dialogue flowcharts, and reducing templated responses, aiming to make AI multi-turn dialogue understand users better and communicate more effectively.

